refund policy

Refund Policy

Thank you for shopping at TAHAM Tech. We appreciate the trust you place in us and are committed to providing you with a satisfactory shopping experience. If you have any concerns regarding your purchase, we’re here to help.

Refund Eligibility

  1. Product Condition

    • To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • We cannot offer refunds for products that have been used, damaged, or are not in their original condition.

  2. Timeframe

    • You may request a refund within 7 days of the original purchase date. After this period, we may not be able to process your refund request.

Refund Process

  1. Contact Us

    • To initiate a refund, please contact our customer support team at [Your Contact Information]. Provide your order details and the reason for the refund request.

  2. Return Authorization

    • If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

  3. Return Shipping

    • You will be responsible for the cost of shipping the item back to us. Please use a trackable shipping service and retain proof of postage.

  4. Refund Issuance

    • Once we receive the returned item and verify its condition, we will process your refund.
    • Refunds will be issued to the original method of payment. Please allow 7 days for the refund to appear in your account, depending on your payment provider.

Exceptions

  1. Non-Refundable Items

    • Certain items are not eligible for refunds, including:
      • Gift cards
      • Downloadable software
      • Customized or personalized products

  2. Promotional Items

    • If your purchase included a promotional item or gift, the value of the item may be deducted from your refund amount if it is not returned with the original product.